I am not getting the level of service I need and can’t increase my budget. What are my options?

Our first suggestion is a rigorous review of the agency’s scope of work to establish priorities among all their deliverables. Then you can determine if you are using agency resources on projects that are not necessary and could be re-directed to support your most important initiatives.

Next, assuming you have fine-tuned your scope, your current staffing should be benchmarked and optimized.

• Benchmarking allows you to determine if you are paying appropriately for the level of staff dedicated to your business

• Optimizing allows you to determine if you have the appropriate number of people, at the appropriate levels assigned to your business

If, after reviewing and refining your scope of work, benchmarking and optimizing you still feel you need more than you are receiving you may wish to consult with other agencies to determine how they would handle your business.